Generating Invoices: Prepare and generate invoices for products or services rendered to customers or clients. Ensure that invoices are accurate, complete, and in compliance with contractual agreements and pricing terms. Verifying Billing Information: Review and verify billing information such as pricing, quantities, discounts, and payment terms against sales orders, contracts, or service agreements. Confirm that billing details are consistent and accurate before invoicing. Addressing Billing Inquiries: Respond to billing inquiries, discrepancies, or disputes from customers or internal stakeholders. Investigate billing issues, resolve discrepancies, and provide explanations or clarifications as needed to ensure customer satisfaction. Processing Payments: Record and process payments received from customers, clients, or third-party payers. Update billing records, apply payments to outstanding invoices, and reconcile payments against accounts receivable balances. Collections Management: Monitor accounts receivable aging reports and follow up with customers on past due invoices. Contact customers to remind them of outstanding payments, negotiate payment arrangements, and escalate collection efforts if necessary. Billing System Maintenance: Maintain billing software or systems by entering new customer information, updating pricing or billing codes, and ensuring data accuracy and integrity. Troubleshoot system issues and collaborate with IT or support teams to resolve technical problems. Reporting and Analysis: Generate billing reports, aging analyses, and key performance indicators (KPIs) to track billing activities, identify trends, and measure billing performance. Provide insights and recommendations for process improvements or revenue optimization. Compliance and Documentation: Ensure compliance with billing policies, procedures, and regulatory requirements. Maintain accurate billing documentation, records, and audit trails to support internal controls and external audits. Billing Adjustments: Process billing adjustments, refunds, credits, or cancellations as authorized by management or according to company policies. Document reasons for adjustments and obtain appropriate approvals for billing changes. Cross-Functional Collaboration: Collaborate with other departments such as sales, customer service, finance, and accounting to resolve billing-related issues, address customer concerns, and streamline billing processes. Training and Support: Provide training and support to internal stakeholders, such as sales representatives or customer service agents, on billing processes, systems, and best practices. Offer guidance and assistance to ensure consistency and accuracy in billing activities. Continuous Improvement: Identify opportunities for process improvements, automation, or efficiency enhancements in billing workflows. Propose and implement changes to streamline billing processes, reduce errors, and enhance customer satisfaction.