Invoicing and Billing: Prepare and issue invoices for services rendered to guests, including accommodations, food and beverage orders, spa treatments, recreational activities, and other amenities. Ensure accuracy in billing details, including prices, quantities, and applicable taxes or fees. Guest Accounts Management: Maintain guest accounts accurately in the resort's billing system. Update guest information, record charges, payments, and adjustments promptly to reflect current account balances. Payment Processing: Accept payments from guests for their bills, including cash, credit card transactions, debit cards, checks, and electronic transfers. Process payments securely, issue receipts, and reconcile transactions to ensure accuracy. Accounts Receivable: Monitor accounts receivable balances, aging reports, and outstanding invoices. Follow up with guests on overdue payments, send payment reminders, and initiate collection procedures as necessary. Guest Inquiries and Disputes: Address guest inquiries, concerns, or disputes related to billing statements promptly and professionally. Provide explanations, clarify charges, and resolve billing discrepancies to ensure guest satisfaction. Third-party Billing: Handle third-party billing arrangements with corporate clients, travel agencies, group bookings, and other entities. Coordinate billing procedures, verify billing instructions, and reconcile accounts with third-party billing sources. Financial Reporting: Generate regular reports summarizing billing activity, revenue collections, accounts receivable aging, and outstanding balances. Provide financial data and analysis to management for decision-making and planning purposes. Revenue Recognition: Ensure accurate and timely recognition of revenue in accordance with accounting principles and resort policies. Monitor revenue streams, identify variances, and reconcile revenue accounts to financial statements. Compliance and Documentation: Ensure compliance with accounting standards, regulatory requirements, and internal controls related to billing processes. Maintain documentation, audit trails, and supporting records for billing transactions. Training and Development: Stay updated on billing procedures, systems, and industry best practices through training sessions and professional development opportunities. Share knowledge and expertise with colleagues to enhance team performance and efficiency. Guest Service Excellence: Provide exceptional customer service to guests during the billing process. Demonstrate professionalism, courtesy, and empathy in all interactions with guests, addressing their needs and concerns effectively. Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency enhancements in billing operations. Collaborate with team members and management to implement changes and streamline billing processes.