Invoicing: Prepare and generate invoices for products sold or services rendered to customers based on sales orders, contracts, or service agreements. Ensure accuracy in the invoicing process, including pricing, quantities, discounts, and taxes. Billing Verification: Verify the accuracy and completeness of billing information, including customer details, billing addresses, and payment terms. Cross-check invoices against sales records, delivery receipts, or service reports to reconcile any discrepancies. Billing Cycles: Manage billing cycles and timelines to ensure invoices are issued promptly and in accordance with billing schedules, payment terms, and contractual obligations. Coordinate with sales, operations, and finance teams to meet billing deadlines and minimize delays. Customer Communication: Communicate with customers regarding billing inquiries, discrepancies, or payment reminders. Address customer queries, resolve billing issues, and provide assistance with invoice disputes or discrepancies in a timely and professional manner. Payment Processing: Process customer payments received via various payment methods, such as checks, credit cards, electronic transfers, or online payment portals. Record payment details accurately, update customer accounts, and reconcile payments against outstanding invoices. Accounts Receivable Management: Monitor accounts receivable balances, aging reports, and outstanding invoices to track payment status and collections efforts. Follow up with customers on overdue payments, send payment reminders, and escalate unresolved issues to management as needed. Billing Systems Maintenance: Maintain billing systems, software applications, or databases used for invoice generation, billing records, and customer accounts. Ensure data integrity, system accuracy, and compliance with security protocols to safeguard sensitive financial information. Credit Control: Assess creditworthiness of customers, establish credit limits, and review credit terms for new and existing accounts. Evaluate payment history, credit scores, and financial risk factors to mitigate credit-related risks and ensure timely payments. Billing Policies and Compliance: Adhere to company billing policies, procedures, and regulatory requirements governing billing practices, tax compliance, and revenue recognition. Stay updated on changes in accounting standards, tax laws, and billing regulations affecting the industry. Reporting and Analysis: Prepare billing reports, metrics, and analyses to track billing performance, revenue trends, and collection metrics. Provide insights and recommendations to management for improving billing processes, reducing billing errors, and optimizing cash flow. Documentation and Recordkeeping: Maintain accurate and organized billing records, documentation, and audit trails for all invoicing activities. File invoices, payment receipts, correspondence, and other billing-related documents for future reference and audit purposes. Dispute Resolution: Investigate and resolve billing disputes, discrepancies, or billing errors raised by customers, vendors, or internal stakeholders. Collaborate with relevant departments, such as sales, customer service, or finance, to address and resolve billing-related issues effectively. Customer Satisfaction: Ensure a positive customer experience by delivering prompt, accurate, and courteous service throughout the billing process. Build and maintain strong customer relationships based on trust, transparency, and responsiveness to customer needs. Training and Development: Participate in training programs, workshops, or professional development activities to enhance billing skills, knowledge of billing systems, and understanding of billing regulations. Stay informed about best practices and emerging trends in billing and accounts receivable management. Continuous Improvement: Identify opportunities for process improvement, automation, or efficiency gains in the billing process. Propose and implement enhancements to streamline billing workflows, reduce manual errors, and enhance overall billing operations.