Invoice Generation: Prepare and generate invoices for customers based on services provided, parts sold, or vehicles purchased. Ensure that invoices accurately reflect pricing, quantities, discounts, taxes, and other relevant details in compliance with company policies and accounting standards. Billing Accuracy: Verify the accuracy of billing information, including customer details, service records, parts usage, and pricing calculations. Double-check invoices for errors or discrepancies and rectify any inaccuracies before issuing invoices to customers to minimize billing disputes and ensure customer satisfaction. Payment Processing: Receive payments from customers for service invoices, parts purchases, vehicle sales, and other transactions. Process payments using various payment methods, including cash, checks, credit cards, and electronic transfers. Verify payment amounts, issue receipts, and update accounting records accordingly. Account Reconciliation: Reconcile billing records with accounting systems, sales reports, and inventory records to ensure consistency and accuracy of financial data. Identify and resolve discrepancies or variances in billing information, payment records, or inventory levels to maintain financial integrity and compliance with internal controls. Billing Queries and Disputes: Respond to customer inquiries, concerns, and billing disputes related to invoices, payments, or account balances. Investigate billing discrepancies, clarify billing details, and work with customers to resolve issues or discrepancies promptly and amicably. Credit and Collections: Monitor customer accounts for overdue payments, outstanding balances, and credit limits. Follow up with customers to request payment, send payment reminders, and initiate collection efforts as needed to ensure timely receipt of payments and minimize bad debts. Billing Systems Administration: Maintain billing systems, software applications, and databases used to manage billing processes and financial transactions. Update billing records, customer accounts, and payment information accurately and in a timely manner to support efficient billing operations. Sales and Service Coordination: Collaborate with sales representatives, service advisors, and other dealership staff to ensure that billing information is accurately captured and processed for vehicle sales, service appointments, parts orders, and other transactions. Communicate effectively with internal departments to facilitate billing-related processes and resolve any issues or discrepancies. Compliance and Documentation: Ensure compliance with regulatory requirements, accounting standards, and company policies related to billing, invoicing, and financial reporting. Maintain accurate billing documentation, transaction records, and audit trails to support financial transparency, accountability, and regulatory compliance. Customer Service and Satisfaction: Provide excellent customer service to clients by addressing their billing inquiries, concerns, and requests in a professional, courteous, and timely manner. Build positive relationships with customers, earn their trust, and strive to exceed their expectations to enhance customer satisfaction and loyalty.