Invoicing: Generate and send invoices to customers based on sales orders, service agreements, or contract terms. Ensure that invoices are accurate, complete, and issued in a timely manner to facilitate prompt payment. Billing Accuracy: Review billing data, including sales orders, contracts, pricing agreements, and shipping documents, to ensure accuracy and consistency. Verify product or service pricing, quantities, and discounts before generating invoices. Billing Systems Management: Utilize billing software or accounting systems to create, process, and track invoices. Input billing data, update customer records, and maintain billing databases to facilitate efficient billing operations. Payment Processing: Receive and process payments from customers via various payment methods, such as checks, credit cards, electronic funds transfers (EFT), or online payment platforms. Record payments accurately and reconcile accounts receivable balances. Accounts Receivable Management: Monitor accounts receivable balances, aging reports, and outstanding invoices. Follow up with customers on overdue payments, send payment reminders or statements, and initiate collections procedures as needed to expedite payment. Billing Disputes Resolution: Investigate and resolve billing discrepancies or disputes in collaboration with internal departments, such as sales, customer service, or finance. Address customer inquiries or concerns regarding billing issues promptly and professionally. Customer Communication: Communicate with customers regarding billing inquiries, payment status updates, or resolution of billing disputes. Provide courteous and responsive customer service to maintain positive relationships and ensure customer satisfaction. Credit and Collections: Assess creditworthiness of customers, establish credit limits, and manage credit terms in accordance with company policies. Monitor credit risk and take appropriate actions to mitigate credit losses or delinquencies. Billing Reports: Prepare and analyze billing reports, aging reports, and accounts receivable reports to track billing performance, identify trends, and measure key performance indicators (KPIs). Provide regular updates and insights to management on billing-related metrics. Regulatory Compliance: Ensure compliance with regulatory requirements, accounting standards, and industry regulations governing billing and invoicing practices. Stay informed about changes in regulations and implement necessary adjustments to billing processes accordingly. Process Improvement: Identify opportunities to streamline billing processes, automate repetitive tasks, or improve efficiency and accuracy in billing operations. Implement process enhancements or system upgrades to optimize billing workflow and reduce errors. Cross-Functional Collaboration: Collaborate with cross-functional teams, such as sales, finance, operations, and IT, to coordinate billing activities, resolve issues, and support business objectives. Share knowledge and best practices to enhance collaboration and teamwork across departments.