Generating Invoices: Creating and issuing invoices for products sold or services rendered based on sales orders or service agreements. Ensuring accuracy in invoice details such as item descriptions, quantities, prices, and applicable taxes or discounts. Billing Coordination: Coordinating billing processes with sales teams, account managers, and other departments to ensure invoices are sent promptly and correctly. Verifying and reconciling information from sales orders, contracts, or service agreements before invoicing. Invoice Distribution and Delivery: Distributing invoices to customers via email, mail, or electronic billing systems. Confirming receipt of invoices and addressing any billing inquiries or discrepancies promptly. Payment Processing: Monitoring and tracking payments received from customers against issued invoices. Reconciling accounts receivable transactions and ensuring payments are applied accurately to customer accounts. Account Reconciliation: Reconciling customer accounts and resolving discrepancies or outstanding balances. Following up on overdue payments and coordinating collections efforts with internal or external stakeholders as needed. Customer Communication: Providing customer support related to billing inquiries, payment methods, and invoice disputes. Addressing customer concerns or complaints regarding billing issues professionally and promptly. Reporting and Documentation: Maintaining comprehensive records of invoices, payments received, and account activities. Generating periodic reports on billing status, accounts receivable aging, and financial metrics for management review. Compliance and Audit Support: Ensuring compliance with company policies, billing procedures, and regulatory requirements. Assisting with internal and external audits by providing accurate documentation and supporting information as requested. System Maintenance and Improvement: Utilizing billing software or ERP (Enterprise Resource Planning) systems to streamline billing processes and improve efficiency. Recommending and implementing process improvements to enhance billing accuracy, timeliness, and customer satisfaction. Team Collaboration: Collaborating with cross-functional teams including finance, sales, and customer service to resolve billing-related issues and improve overall customer experience. Participating in team meetings, training sessions, and professional development activities to stay updated on industry trends and best practices.