Generating Invoices: Prepare and generate invoices for services rendered to guests, clients, or vendors. Ensure that invoices are accurate, detailed, and comply with the resort's pricing policies and billing procedures. Billing Queries: Address billing inquiries and resolve discrepancies promptly and courteously. Communicate with guests, clients, or internal departments to clarify billing details, resolve disputes, and provide explanations as needed. Processing Payments: Receive and process payments from guests or clients using various payment methods, including cash, credit cards, debit cards, checks, or electronic transfers. Verify payment information, issue receipts, and update payment records accordingly. Credit Control: Monitor accounts receivable balances and follow up on overdue payments. Send reminders, statements, or collection notices to encourage prompt payment and minimize outstanding balances. Reconciling Accounts: Reconcile billing records with payment transactions, bank statements, and accounting records to ensure accuracy and completeness. Investigate and resolve discrepancies between invoices and payments. Maintaining Billing Records: Maintain organized and up-to-date records of billing transactions, payment receipts, and customer accounts. Use billing software or databases to input, update, and retrieve billing information efficiently. Compliance and Documentation: Ensure compliance with billing regulations, tax laws, and industry standards governing billing practices. Maintain proper documentation and records retention in accordance with company policies and legal requirements. Reporting: Generate billing reports, aging reports, and other financial reports to track billing performance, monitor outstanding balances, and analyze billing trends. Provide regular updates to management on billing-related metrics and key performance indicators. Customer Service: Provide excellent customer service to guests, clients, or internal stakeholders regarding billing inquiries, payment options, and account adjustments. Handle customer complaints or escalations professionally and strive to resolve issues satisfactorily. Training and Support: Assist colleagues or new hires with billing procedures, software systems, and customer service techniques. Provide training, guidance, and support to ensure consistency and accuracy in billing operations. Continuous Improvement: Identify opportunities for process improvements, efficiency gains, or automation in billing processes. Collaborate with cross-functional teams to implement changes and enhancements to billing systems and procedures. Adherence to Policies: Adhere to company policies, procedures, and ethical standards related to billing, confidentiality, and data security. Safeguard sensitive financial information and protect customer privacy at all times.