Generating Invoices: Prepare and generate invoices for products or services provided to customers or clients. Ensure that invoices are accurate, complete, and comply with company policies and billing guidelines. Data Entry: Enter billing information, such as product/service descriptions, quantities, prices, and customer details, into billing software or accounting systems. Maintain accurate records of billing transactions and customer accounts. Reviewing Bills: Review billing documents, contracts, purchase orders, and service agreements to verify billing accuracy and completeness. Identify discrepancies, errors, or billing issues and resolve them promptly. Calculating Charges: Calculate charges, fees, taxes, and discounts accurately based on contractual agreements, pricing structures, and billing policies. Apply appropriate billing rates and adjustments as needed. Issuing Statements: Prepare and send monthly or periodic statements to customers summarizing their account activity, outstanding balances, and payment due dates. Follow up with customers on overdue payments and past-due accounts. Processing Payments: Receive payments from customers via various payment methods, such as cash, checks, credit cards, or electronic transfers. Record payment transactions, apply payments to customer accounts, and issue receipts or payment confirmations. Customer Communication: Communicate with customers via phone, email, or mail regarding billing inquiries, disputes, or payment reminders. Provide assistance and support to resolve billing-related issues and address customer concerns promptly and professionally. Billing Queries Resolution: Respond to billing inquiries and resolve discrepancies or disputes in a timely and efficient manner. Investigate billing errors, reconcile accounts, and provide explanations or clarifications to customers as needed. Maintaining Records: Maintain organized and up-to-date records of billing documents, invoices, payments, and customer correspondence. Ensure compliance with record-keeping requirements and data privacy regulations. Reporting: Prepare billing reports, aging analyses, and financial summaries to track billing performance, account receivables, and cash flow. Provide insights and recommendations to management for improving billing processes and reducing delinquencies. Collaboration: Collaborate with internal departments, such as sales, customer service, and finance, to address billing-related issues, resolve customer inquiries, and streamline billing procedures. Ensure effective communication and coordination across teams. Adherence to Policies and Regulations: Adhere to company policies, billing procedures, and regulatory requirements related to billing, invoicing, and accounting practices. Stay informed about changes in billing regulations and industry standards.