Generating Invoices: Prepare and issue invoices to customers based on sales orders, service contracts, or billing agreements. Ensure invoices are accurate, detailed, and comply with contractual terms. Billing Verification: Verify the accuracy of billing data and resolve any discrepancies or issues before invoicing. This includes checking pricing, quantities, discounts, and taxes. Customer Billing Queries: Respond to customer inquiries regarding billing issues, discrepancies, or payment status. Provide clarification and resolve issues promptly to maintain positive customer relationships. Payment Processing: Process incoming payments from customers, including checks, credit card payments, and electronic transfers. Record payments accurately and update customer accounts accordingly. Collections Management: Monitor outstanding balances and follow up with customers on overdue payments. Send payment reminders, statements, and collection notices as necessary to ensure timely payment. Account Reconciliation: Reconcile billing records with accounts receivable ledger to ensure accuracy and completeness of financial transactions. Investigate and resolve any discrepancies. Billing Reports and Analysis: Generate and analyze billing reports to track billing activity, outstanding balances, aging receivables, and collections efforts. Provide insights and recommendations based on analysis. Compliance and Documentation: Ensure compliance with billing policies, procedures, and regulatory requirements. Maintain documentation of billing activities and transactions for audit purposes. System Maintenance: Update and maintain billing systems or software to reflect changes in pricing, customer information, and billing terms. Ensure data integrity and security of billing records. Collaboration: Collaborate with sales, customer service, and finance teams to address billing-related issues, resolve disputes, and improve billing processes. Customer Service: Provide excellent customer service by addressing billing inquiries professionally and promptly. Work to resolve customer concerns and maintain customer satisfaction. Continuous Improvement: Identify opportunities to streamline billing processes, improve efficiency, and enhance customer experience. Implement best practices and recommendations for process improvement.