Billing Staff Job in Alappuzha

Alappuzha, Kerala Full Time Date: 14 June 2024

Job description

Invoice Generation: Create invoices based on sales orders, service agreements, or other billing documents, ensuring accuracy in pricing, quantities, and terms. Data Entry: Input invoice details into accounting or billing software systems, including customer information, product or service descriptions, quantities, prices, and applicable taxes or discounts. Invoice Review: Review invoices for accuracy and completeness, verifying that all relevant information is included and that billing terms comply with contractual agreements or company policies. Billing Disputes: Investigate and resolve billing discrepancies or disputes, such as incorrect charges, missing items, or disputed amounts, by communicating with internal departments, customers, or vendors. Invoice Delivery: Send invoices to customers via email, mail, or electronic billing platforms, ensuring timely delivery and adherence to customer preferences or billing requirements. Payment Processing: Process customer payments received via various payment methods, such as credit card, check, electronic funds transfer (EFT), or online payment portals, and apply payments to outstanding invoices in the accounting system. Accounts Receivable: Monitor accounts receivable aging reports to track outstanding invoices and follow up with customers on past due balances, sending reminders, statements, or collection notices as necessary. Credit Memos and Adjustments: Process credit memos, refunds, or billing adjustments as needed, ensuring accurate documentation and approval processes are followed. Customer Inquiries: Respond to customer inquiries or requests related to billing, invoices, or account balances, providing timely and courteous assistance and resolving issues to ensure customer satisfaction. Reporting: Generate billing reports and analysis to track billing activity, revenue recognition, and accounts receivable performance, providing insights to management for decision-making and forecasting. Compliance: Ensure compliance with billing regulations, accounting standards, and company policies, maintaining confidentiality of sensitive financial information and adhering to data security protocols. Collaboration: Collaborate with internal departments such as sales, customer service, and finance to coordinate billing processes, resolve issues, and improve efficiency and accuracy in billing operations.