Team Management: Supervise and lead a team of automotive technicians, assigning tasks, monitoring performance, and providing guidance and support as needed. Conduct regular performance evaluations, offer feedback, and facilitate training and development opportunities for team members. Workflow Coordination: Coordinate workflow scheduling and prioritize repair orders to maximize efficiency and minimize turnaround times. Allocate resources, assign tasks, and ensure that technicians have the necessary tools, equipment, and information to complete their work effectively. Quality Assurance: Oversee quality control measures to ensure that repairs and maintenance services meet industry standards, manufacturer specifications, and customer expectations. Conduct inspections and audits to verify work quality, accuracy, and compliance with safety regulations. Technical Support: Provide technical assistance and guidance to technicians on complex diagnostic and repair issues. Troubleshoot challenging problems, offer solutions, and share best practices to enhance team knowledge and skill levels. Diagnostic Assistance: Assist technicians in diagnosing vehicle problems, interpreting diagnostic codes, and recommending appropriate repair solutions. Utilize diagnostic tools, technical manuals, and manufacturer resources to support accurate and efficient troubleshooting. Parts Management: Coordinate parts procurement, inventory management, and parts ordering processes to ensure timely availability of required parts for repairs. Monitor parts usage, control inventory levels, and optimize parts ordering practices to minimize downtime and maximize productivity. Customer Communication: Interact with customers to discuss repair recommendations, provide status updates on vehicle repairs, and address any concerns or questions they may have. Ensure clear and transparent communication to build trust and satisfaction with customers. Safety and Compliance: Enforce safety protocols, procedures, and regulatory compliance measures to maintain a safe working environment and protect employees and customers. Ensure that technicians adhere to safety guidelines and use proper equipment and protective gear. Equipment Maintenance: Oversee the maintenance and calibration of diagnostic equipment, tools, and machinery used in automotive repair operations. Ensure that equipment is in good working condition, properly maintained, and compliant with safety standards. Performance Analysis: Analyze key performance indicators (KPIs) such as productivity, efficiency, labor utilization, and job profitability to evaluate team performance and identify areas for improvement. Implement strategies to enhance productivity, reduce costs, and optimize resource utilization. Training and Development: Facilitate training programs, workshops, and skill development sessions for technicians to enhance their technical knowledge, diagnostic skills, and repair proficiency. Stay updated on industry trends, emerging technologies, and best practices to support continuous learning and improvement. Customer Satisfaction: Foster a customer-centric culture focused on delivering exceptional service and exceeding customer expectations. Monitor customer feedback, address complaints or issues promptly, and implement service enhancements to enhance overall customer satisfaction and loyalty.