Supervision and Leadership: Leading a team of automotive technicians by providing guidance, instruction, and support. Assigning tasks, scheduling work, and monitoring performance to ensure efficiency and productivity. Technical Expertise: Demonstrating advanced knowledge and proficiency in automotive diagnostics, repair procedures, and maintenance practices. Providing technical assistance, troubleshooting guidance, and solutions to complex technical issues encountered by technicians. Quality Assurance: Ensuring that all work performed by technicians meets or exceeds industry standards, manufacturer specifications, and customer expectations. Conducting quality inspections, test drives, and final checks to verify the accuracy and completeness of repairs. Training and Development: Identifying training needs and opportunities for skill development among technicians. Providing ongoing training, coaching, and mentoring to enhance technical competencies, improve performance, and promote professional growth. Workflow Coordination: Managing the flow of work through the service department to optimize efficiency and minimize downtime. Prioritizing repair orders, allocating resources, and coordinating with other departments to meet customer service deadlines. Customer Service: Interacting with customers to discuss vehicle repair requirements, explain recommended services, and address concerns or questions. Providing accurate estimates, clear explanations, and regular updates to keep customers informed and satisfied. Parts and Inventory Management: Collaborating with parts department personnel to ensure timely availability of parts and materials needed for repairs. Monitoring parts usage, inventory levels, and reordering as necessary to maintain adequate stock and minimize delays. Safety and Compliance: Enforcing safety protocols, regulations, and best practices to maintain a safe working environment for technicians and customers. Ensuring compliance with environmental regulations, hazardous waste disposal procedures, and workplace safety standards. Equipment Maintenance: Overseeing the maintenance and calibration of automotive diagnostic equipment, tools, and machinery used in the service department. Scheduling routine inspections, repairs, and replacements to keep equipment in optimal condition. Problem Solving: Addressing technical challenges, resolving conflicts, and finding creative solutions to overcome obstacles encountered during vehicle repairs. Collaborating with technicians to troubleshoot complex issues and implement effective repair strategies. Documentation and Reporting: Maintaining accurate records of vehicle repairs, service activities, and technician performance. Generating reports, documenting warranty claims, and tracking key performance indicators to evaluate departmental performance and identify areas for improvement. Continuous Improvement: Monitoring industry trends, technological advancements, and best practices in automotive repair and maintenance. Implementing process improvements, adopting new technologies, and fostering a culture of continuous learning and innovation within the service department.