Team Management: Supervising and leading a team of automotive technicians, including hiring, training, scheduling, and performance management. Workflow Management: Coordinating the workflow in the service department to ensure timely completion of repairs and maintenance jobs, prioritizing tasks based on urgency and customer needs. Technical Support: Providing technical guidance and assistance to technicians when troubleshooting complex vehicle issues or performing advanced repairs. Quality Control: Ensuring that all service and repair work meets quality standards and complies with manufacturer specifications and industry regulations. Diagnostic Assistance: Assisting technicians in diagnosing vehicle problems, interpreting diagnostic data, and recommending appropriate repair solutions. Parts Management: Managing inventory levels of automotive parts and supplies, ordering parts as needed, and ensuring efficient utilization of resources to minimize downtime. Customer Interaction: Interacting with customers to address service concerns, provide updates on repair progress, and ensure satisfaction with the service provided. Technical Training: Organizing and facilitating training programs for technicians to keep them updated on new automotive technologies, diagnostic methods, and repair techniques. Safety Compliance: Ensuring that all safety protocols and regulations are followed in the service department to maintain a safe working environment for employees and customers. Performance Analysis: Monitoring key performance indicators such as service efficiency, customer satisfaction, and technician productivity, and implementing improvement initiatives as needed. Budget Management: Managing the department's budget, tracking expenses, and identifying opportunities to improve cost-effectiveness and profitability. Continuous Improvement: Identifying areas for process improvement and implementing best practices to enhance service quality, efficiency, and customer satisfaction.