Team Leadership and Management: Providing leadership, guidance, and supervision to a team of automotive service technicians and mechanics. Technical Supervisors assign work orders, schedule technicians, and oversee daily operations to ensure productivity, efficiency, and quality of workmanship. Technical Expertise and Support: Offering technical expertise, support, and assistance to service technicians on complex diagnostic and repair tasks. Technical Supervisors mentor technicians, provide training on new technologies or procedures, and troubleshoot technical issues to facilitate successful service outcomes. Service Workflow Management: Managing service workflow, prioritizing work orders, and coordinating service assignments to optimize technician productivity and minimize turnaround times. Technical Supervisors allocate resources, monitor service progress, and adjust schedules as needed to meet customer demands and service objectives. Diagnostic Analysis and Problem-Solving: Assisting with diagnostic analysis, troubleshooting vehicle issues, and identifying root causes of mechanical or electrical problems. Technical Supervisors collaborate with technicians, utilize diagnostic equipment and software, and conduct hands-on inspections to diagnose complex vehicle issues accurately. Quality Control and Assurance: Ensuring the quality and accuracy of automotive repairs, maintenance procedures, and service operations. Technical Supervisors conduct quality checks, review completed work orders, and verify compliance with manufacturer specifications, safety standards, and dealership guidelines. Customer Service and Satisfaction: Providing exceptional customer service, addressing customer inquiries, and resolving service-related issues or concerns. Technical Supervisors communicate with customers, explain repair recommendations, and address any service-related questions or complaints to ensure customer satisfaction and retention. Parts and Inventory Management: Managing parts inventory, ordering supplies, and maintaining stock levels to support service operations. Technical Supervisors coordinate with parts departments, track parts usage, and oversee inventory replenishment to ensure availability of required parts for timely repairs. Safety and Compliance: Enforcing safety protocols, OSHA regulations, and environmental standards to maintain a safe and compliant work environment. Technical Supervisors ensure adherence to safety procedures, proper handling of hazardous materials, and compliance with workplace safety regulations to protect employees and customers. Training and Development: Providing training, coaching, and professional development opportunities to service technicians to enhance their skills, knowledge, and performance. Technical Supervisors conduct training sessions, facilitate manufacturer-sponsored training programs, and encourage continuous learning to keep technicians updated on industry trends and technologies. Performance Evaluation and Feedback: Conducting performance evaluations, providing constructive feedback, and recognizing achievements of service technicians. Technical Supervisors assess technician performance, set performance goals, and provide support and guidance to improve individual and team performance. Equipment Maintenance and Calibration: Overseeing maintenance, calibration, and repair of automotive diagnostic equipment, tools, and machinery. Technical Supervisors ensure proper functioning of equipment, perform regular inspections, and schedule maintenance to optimize equipment performance and accuracy. Budgeting and Cost Control: Managing departmental budgets, monitoring expenses, and controlling costs to achieve financial objectives and profitability targets. Technical Supervisors track labor hours, monitor parts usage, and implement cost-saving measures to maximize revenue and minimize expenses.