Workshop Management: Manage the day-to-day operations of the automotive workshop, including scheduling work assignments, allocating resources, and coordinating activities to ensure efficient workflow and timely completion of tasks. Technical Oversight: Provide technical guidance and supervision to service technicians, mechanics, and other workshop staff. Ensure that all work is performed according to manufacturer specifications, industry best practices, and safety standards. Quality Assurance: Implement quality control measures to maintain high standards of workmanship and service quality. Conduct regular inspections and audits of completed repairs to verify compliance with quality standards and customer expectations. Diagnostic Assistance: Assist service technicians in diagnosing complex or challenging vehicle issues. Provide technical expertise, troubleshooting guidance, and support in identifying root causes of problems and determining appropriate repair solutions. Training and Development: Provide training and development opportunities for workshop staff to enhance their technical skills, knowledge, and proficiency. Conduct hands-on training sessions, workshops, and certification programs to ensure that technicians stay up-to-date with the latest automotive technologies and techniques. Customer Interaction: Interact with customers to understand their vehicle concerns, explain repair recommendations, and address any questions or concerns they may have. Provide excellent customer service by delivering accurate information, transparent communication, and timely updates on repair progress. Parts and Inventory Management: Coordinate with the parts department to ensure timely availability of required parts and components for vehicle repairs. Manage spare parts inventory, replenish stock as needed, and optimize inventory levels to minimize downtime and maximize productivity. Safety and Compliance: Ensure compliance with health, safety, and environmental regulations in the workshop. Implement safety protocols, procedures, and training programs to minimize workplace hazards and promote a culture of safety among staff. Equipment Maintenance: Oversee the maintenance and calibration of workshop equipment, tools, and diagnostic devices. Ensure that all equipment is properly maintained, calibrated, and in good working condition to support efficient and accurate vehicle diagnostics and repairs. Performance Monitoring and Reporting: Monitor workshop performance metrics such as productivity, efficiency, labor utilization, and customer satisfaction. Generate reports, analyze data, and identify opportunities for improvement to optimize workshop operations and achieve performance targets. Problem Resolution: Address and resolve any issues or conflicts that arise within the workshop, including employee disputes, customer complaints, and operational challenges. Act as a point of contact for escalated issues and take proactive steps to resolve them in a timely and effective manner.