Team Management: Supervise and lead a team of automotive technicians, mechanics, and service advisors. Assign tasks, delegate responsibilities, and provide guidance, training, and support to ensure efficient workflow and optimal performance. Workshop Operations: Manage the day-to-day operations of the automotive workshop, including scheduling, prioritizing, and coordinating vehicle inspections, repairs, and maintenance services. Ensure adherence to service timelines, quality standards, and safety protocols. Technical Support: Provide technical expertise and support to automotive technicians and mechanics in diagnosing complex vehicle issues, troubleshooting mechanical or electrical problems, and performing repairs or adjustments as needed. Quality Assurance: Implement quality control measures and inspection procedures to ensure the accuracy, completeness, and integrity of vehicle repairs and service work. Conduct post-repair inspections and quality checks to verify compliance with manufacturer specifications and industry standards. Diagnostic Equipment: Oversee the use and maintenance of diagnostic equipment, tools, and specialized software used for vehicle diagnostics, code reading, and electronic systems troubleshooting. Ensure technicians are trained on the proper use of diagnostic tools and equipment. Parts Management: Coordinate with the parts department or suppliers to procure necessary replacement parts, components, and materials for vehicle repairs and service work. Monitor parts inventory levels, availability, and procurement lead times to minimize delays and backorders. Customer Service: Interact with customers to understand their vehicle concerns, provide repair recommendations, and address any questions or concerns they may have. Ensure excellent customer service by maintaining open communication, providing accurate estimates, and resolving issues promptly. Technical Training: Develop and facilitate training programs, workshops, and continuing education initiatives for automotive technicians and staff to enhance their technical skills, knowledge of new technologies, and proficiency in vehicle diagnostics and repair techniques. Safety Compliance: Enforce safety regulations, procedures, and best practices to promote a safe working environment for automotive technicians and staff. Conduct safety audits, inspections, and training sessions to ensure compliance with occupational health and safety standards. Performance Monitoring: Monitor and evaluate the performance, productivity, and efficiency of automotive technicians and staff. Track key performance indicators (KPIs), such as job completion rates, labor hours per repair, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed. Equipment Maintenance: Ensure that automotive tools, equipment, lifts, and machinery are properly maintained, serviced, and calibrated according to manufacturer recommendations and industry standards. Schedule routine maintenance and inspections to prevent equipment downtime and ensure reliability. Regulatory Compliance: Stay informed about regulatory requirements, industry standards, and manufacturer guidelines related to vehicle maintenance, repair, and service operations. Ensure compliance with environmental regulations, emissions standards, and consumer protection laws.