Inventory Management: Ensuring the availability of a sufficient stock of spare parts to meet customer demand and service department requirements. This involves maintaining accurate inventory records, monitoring stock levels, and ordering replenishments as needed to prevent stockouts or overstock situations. Procurement: Sourcing spare parts from suppliers, manufacturers, or distributors to replenish stock levels and fulfill customer orders. Negotiating pricing, terms, and contracts with vendors to obtain competitive pricing and favorable terms. Parts Identification: Overseeing the organization and labeling of spare parts inventory to facilitate easy identification, retrieval, and distribution. Ensuring that parts are correctly labeled with part numbers, descriptions, and pricing information for accurate tracking and sales. Order Processing: Managing the processing of customer orders for spare parts, including receiving orders, picking parts from inventory, packaging orders, and coordinating shipment or delivery to customers. Ensuring timely order fulfillment and accuracy to meet customer expectations. Sales and Customer Service: Assisting customers in identifying and selecting the correct spare parts for their vehicles. Providing product recommendations, pricing information, and technical assistance to customers to ensure satisfaction and build rapport. Quotations and Invoicing: Providing customers with accurate quotations for spare parts, including pricing, availability, and delivery options. Generating invoices for parts sales, processing payments, and maintaining records of transactions for accounting purposes. Returns and Warranty Claims: Handling returns, exchanges, and warranty claims for defective or incorrect parts. Following established procedures for processing returns, issuing refunds or replacements, and coordinating with suppliers or manufacturers for warranty coverage. Team Supervision: Leading and supervising a team of spare parts staff, including parts counter personnel, stock clerks, and warehouse workers. Providing training, guidance, and support to ensure team members perform their duties effectively and efficiently. Quality Control: Implementing quality control measures to ensure the accuracy, authenticity, and integrity of spare parts inventory. Conducting regular inspections, audits, and cycle counts to verify stock accuracy and identify discrepancies or discrepancies. Vendor Management: Establishing and maintaining relationships with spare parts suppliers, vendors, and manufacturers. Communicating with suppliers regarding product availability, pricing changes, delivery schedules, and any issues or concerns that arise. Safety and Compliance: Ensuring compliance with safety regulations, industry standards, and company policies related to spare parts handling, storage, and distribution. Implementing safety protocols, training programs, and emergency procedures to promote a safe working environment. Reporting and Analysis: Generating reports and analysis on spare parts sales, inventory levels, turnover rates, and profitability. Using data insights to identify trends, opportunities, and areas for improvement in spare parts operations.