Inventory Management: Oversee the inventory of spare parts, including stock levels, ordering, receiving, storage, and tracking. Implement inventory management systems and procedures to optimize stock levels and minimize stockouts or overstock situations. Procurement and Sourcing: Source spare parts from suppliers and manufacturers, negotiate pricing, terms, and delivery schedules. Evaluate supplier performance and maintain relationships with reliable vendors to ensure timely procurement and quality parts supply. Parts Identification and Cataloging: Identify, catalog, and classify spare parts based on make, model, and compatibility with different vehicle brands and models. Maintain accurate records of parts specifications, cross-references, and interchangeability. Sales and Customer Service: Interact with customers to understand their spare parts requirements, provide product information, and recommend appropriate parts based on vehicle specifications. Process parts orders, issue invoices, and handle customer inquiries or complaints promptly and professionally. Technical Knowledge: Possess a strong understanding of automotive systems, components, and parts terminology. Stay updated on new vehicle models, parts catalogs, and industry trends to provide accurate information and recommendations to customers. Supply Chain Management: Coordinate with internal departments such as service centers, workshops, and sales teams to forecast demand, plan inventory levels, and coordinate parts distribution. Optimize supply chain processes to ensure efficient parts procurement and distribution. Quality Control and Assurance: Ensure the quality and authenticity of spare parts by verifying part numbers, specifications, and manufacturer certifications. Conduct quality inspections and audits of incoming parts to identify defects or discrepancies. Warehouse Organization and Safety: Maintain a clean, organized, and safe warehouse environment for storing spare parts. Implement safety protocols, labeling systems, and storage arrangements to facilitate efficient picking, packing, and retrieval of parts. Data Analysis and Reporting: Analyze sales data, inventory levels, and parts usage patterns to identify trends, opportunities, and areas for improvement. Prepare reports, forecasts, and performance metrics to track key indicators and support decision-making. Team Leadership and Training: Supervise and train warehouse staff, parts associates, and sales representatives to ensure compliance with policies, procedures, and quality standards. Foster teamwork, collaboration, and a positive work culture within the parts department. Problem-solving Skills: Address challenges and resolve issues related to parts availability, procurement delays, order fulfillment, and customer satisfaction. Implement corrective actions and process improvements to enhance operational efficiency and customer service levels. Communication and Negotiation: Communicate effectively with internal stakeholders, external suppliers, and customers to negotiate pricing, resolve conflicts, and align expectations. Build strong relationships based on trust, transparency, and mutual respect.