Inventory Management: Oversee the inventory of spare parts, ensuring accurate stock levels, proper storage, and organization. Monitor stock levels, replenish inventory, and conduct regular stock audits to prevent stockouts and excess inventory. Parts Ordering: Coordinate with suppliers and vendors to order spare parts and components as needed. Place orders based on demand forecasts, customer requests, and inventory replenishment requirements. Negotiate pricing, terms, and delivery schedules with suppliers to ensure timely availability of parts. Receiving and Inspection: Receive incoming shipments of spare parts, verify contents against purchase orders, and inspect parts for damage, defects, or discrepancies. Ensure that received parts meet quality standards and specifications before acceptance into inventory. Stock Allocation: Allocate spare parts to service technicians, mechanics, or customers as requested. Process parts requisitions, issue parts to service orders, and track parts usage to maintain accurate records of inventory transactions. Parts Identification: Assist service advisors, technicians, and customers in identifying the correct spare parts for specific vehicle makes, models, and repair requirements. Provide guidance on part numbers, compatibility, and alternatives as needed. Catalog Maintenance: Maintain a comprehensive parts catalog or database containing detailed information on available spare parts, including part numbers, descriptions, pricing, and compatibility information. Update the catalog regularly to reflect changes in inventory and pricing. Pricing and Markup: Establish pricing strategies for spare parts based on factors such as cost, demand, competition, and market conditions. Determine appropriate markup percentages to ensure profitability while remaining competitive in the market. Sales and Customer Service: Assist customers in selecting and purchasing spare parts for their vehicles. Provide product recommendations, advice on installation, and guidance on maintenance procedures. Handle customer inquiries, complaints, and returns in a timely and professional manner. Vendor Management: Develop and maintain relationships with spare parts suppliers, manufacturers, and distributors. Negotiate supplier agreements, contracts, and terms to secure favorable pricing, terms, and conditions for parts procurement. Reporting and Analysis: Generate reports and analytics on spare parts sales, inventory turnover, stock levels, and profitability. Analyze data to identify trends, patterns, and opportunities for improvement in inventory management, pricing, and sales performance. Compliance and Documentation: Ensure compliance with regulatory requirements, warranty terms, and manufacturer guidelines for spare parts procurement, storage, and distribution. Maintain accurate records of parts transactions, receipts, and sales for auditing and reporting purposes. Training and Development: Provide training and guidance to spare parts department staff on inventory management procedures, product knowledge, customer service skills, and sales techniques. Keep staff updated on new products, technologies, and industry developments through training sessions and product demonstrations.