Customer Interaction: Greet customers, listen to their concerns, and assess their vehicle's service needs, demonstrating excellent communication and customer service skills throughout the interaction. Vehicle Inspection: Perform visual inspections or listen to customer descriptions of vehicle issues to determine the scope of work required, including identifying any maintenance needs or potential repair issues. Service Recommendations: Provide customers with detailed explanations of recommended services, repairs, or maintenance based on vehicle manufacturer recommendations, inspection findings, and customer preferences or budget constraints. Cost Estimates: Provide accurate cost estimates for recommended services, repairs, parts, and labor, ensuring transparency and clarity in pricing and explaining any additional fees or charges as needed. Appointment Scheduling: Schedule service appointments for customers, coordinating with service technicians, parts departments, and other staff to ensure timely completion of work and efficient use of resources. Work Order Creation: Create work orders or service tickets detailing the scope of work, parts needed, labor hours, and estimated completion times, ensuring accuracy and completeness of information for service technicians. Customer Education: Educate customers on the importance of regular vehicle maintenance, manufacturer-recommended service intervals, and the benefits of specific repairs or services to improve vehicle performance, reliability, and safety. Upselling and Add-On Services: Identify opportunities to upsell additional services, maintenance packages, or accessories based on customer needs, vehicle history, and service recommendations, while maintaining professionalism and integrity. Parts Ordering: Order necessary parts and materials for vehicle repairs or maintenance, ensuring availability, compatibility, and timely delivery to meet service appointment deadlines and minimize vehicle downtime. Service Follow-Up: Follow up with customers after service appointments to ensure satisfaction, address any concerns or questions, and schedule future maintenance or follow-up visits as needed to maintain customer loyalty and retention. Quality Assurance: Perform quality checks on completed service work to verify that repairs were performed correctly, vehicle systems are functioning properly, and customers' expectations were met or exceeded. Documentation and Recordkeeping: Maintain accurate records of customer interactions, service appointments, work orders, invoices, and payments using dealership or service center software systems to track service history, warranty coverage, and customer preferences.