A Service Advisor is a professional who assists customers at a car dealership to understand their car's maintenance or repair options and answers customer questions before they are scheduled with a Technician. Use this Service Advisor job description to advertise your vacancies and find qualified candidates. The Service Advisor is often the first person a customer interacts with when they bring their vehicle in for service. They are responsible for listening to the customer's concerns, diagnosing the problem, and then communicating this information to the technicians.