Customer Interaction: Greeting customers, assessing their needs, and providing assistance and recommendations regarding vehicle maintenance, repairs, and service options. Service Consultation: Conducting thorough consultations with customers to understand their vehicle concerns, symptoms, and service history, and documenting relevant information accurately. Service Recommendations: Recommending appropriate maintenance services, repairs, and parts replacements based on manufacturer guidelines, vehicle condition, and customer preferences, and providing transparent explanations and estimates. Scheduling: Coordinating service appointments and scheduling vehicle repairs or maintenance tasks in a timely manner to meet customer needs and maximize service department efficiency. Estimating Costs: Providing customers with accurate cost estimates for proposed services and repairs, including labor, parts, and additional fees, and obtaining customer approval before initiating work. Parts Ordering: Identifying and sourcing necessary parts and materials for vehicle repairs or maintenance, placing orders with suppliers, and ensuring timely delivery to meet service department requirements. Work Coordination: Liaising with service technicians and mechanics to communicate customer concerns, service requests, and repair instructions, and ensuring that work is completed efficiently and according to quality standards. Customer Communication: Keeping customers informed about the status of their vehicle repairs or maintenance, providing updates on work progress, timelines, and any unexpected issues that may arise during the service process. Quality Assurance: Conducting quality inspections of completed work to ensure that repairs and services meet dealership or manufacturer standards and addressing any deficiencies or customer concerns promptly. Follow-up: Following up with customers after service appointments to ensure satisfaction, address any additional questions or concerns, and encourage feedback to improve service department operations. Documentation: Maintaining accurate records of customer interactions, service transactions, vehicle history, and warranty information using dealership or service center management software systems. Continuing Education: Staying updated on automotive technology, service procedures, and manufacturer specifications through ongoing training and professional development opportunities to enhance expertise and customer service skills.