Customer Interaction: Service Advisors greet customers, listen to their concerns, and gather information about vehicle symptoms or issues. They establish rapport with customers, address their inquiries, and provide assistance to ensure a positive service experience. Vehicle Inspection: Service Advisors conduct initial vehicle inspections to assess the condition of customer vehicles and identify service or repair needs. They perform visual inspections, test drives, and use diagnostic equipment to diagnose issues and recommend appropriate services. Service Recommendations: Based on the vehicle inspection and customer concerns, Service Advisors recommend necessary repairs, maintenance services, and replacement parts to address identified issues. They explain service options, pricing, and time estimates to help customers make informed decisions. Service Quoting: Service Advisors provide cost estimates and service quotes to customers for approved repairs and services. They calculate labor and parts costs, explain pricing breakdowns, and obtain customer approval before initiating work on the vehicle. Appointment Scheduling: Service Advisors schedule service appointments for customers based on their availability and service requirements. They coordinate with the service department to allocate service bays, assign technicians, and ensure timely completion of scheduled services. Parts Ordering: Service Advisors order necessary parts and components for approved repairs and services. They communicate with parts department staff or suppliers to check parts availability, place orders, and expedite delivery to minimize vehicle downtime. Work Order Management: Service Advisors create and manage work orders for customer vehicles, documenting service requests, recommended repairs, and parts used. They update work orders with technician notes, labor hours, and service completion status for accurate record-keeping. Customer Communication: Throughout the service process, Service Advisors keep customers informed of the status of their vehicles. They provide regular updates on service progress, notify customers of any additional repairs or delays, and address any questions or concerns raised by customers. Quality Assurance: Service Advisors ensure the quality and accuracy of repairs and services performed on customer vehicles. They conduct final inspections, verify completed work against service requests, and test drive vehicles to ensure proper operation before returning them to customers. Customer Satisfaction: Service Advisors strive to exceed customer expectations and ensure satisfaction with the service experience. They solicit feedback from customers, address any issues or concerns promptly, and follow up with customers after service completion to ensure their satisfaction and loyalty.