Customer Interaction: Greet customers courteously and listen to their concerns regarding their vehicles. Establish a rapport with customers to understand their needs and concerns effectively. Vehicle Assessment: Inspect customer vehicles to identify issues, assess the condition, and determine required services or repairs. Use diagnostic tools and software to diagnose mechanical or electrical problems accurately. Service Recommendations: Provide customers with detailed explanations of recommended services or repairs based on vehicle inspection results, manufacturer guidelines, and maintenance schedules. Present service options, costs, and time estimates clearly to help customers make informed decisions. Maintenance Planning: Develop maintenance plans and schedules for customers based on their vehicle's mileage, service history, and maintenance requirements. Educate customers on the importance of regular maintenance to prolong vehicle lifespan and prevent costly repairs. Parts Ordering: Identify necessary parts and materials for service or repair jobs and coordinate with the parts department to order and procure required components. Ensure timely availability of parts to minimize vehicle downtime. Work Order Management: Create and manage work orders for service or repair jobs, documenting customer information, vehicle details, service recommendations, and job specifications accurately. Maintain organized records of service history and customer interactions. Customer Communication: Keep customers informed about the status of their vehicles throughout the service or repair process. Provide updates on job progress, parts availability, and any additional recommendations or findings discovered during the service. Quality Assurance: Conduct quality checks on completed service or repair work to ensure adherence to manufacturer specifications, safety standards, and quality assurance guidelines. Address any concerns or discrepancies promptly to ensure customer satisfaction. Follow-up and Feedback: Follow up with customers after service completion to ensure satisfaction and address any further questions or concerns. Seek feedback from customers to identify areas for improvement and enhance service quality. Technical Knowledge: Stay updated on automotive technology, diagnostic techniques, service procedures, and industry trends to provide accurate information and advice to customers. Attend training sessions and workshops to expand technical knowledge and skills.