As an Automobile Service Advisor in Palakkad, your primary responsibility is to act as a liaison between customers and the automotive service department. You'll assist customers in diagnosing vehicle issues, recommending necessary repairs or maintenance, and ensuring their overall satisfaction with the service provided. Here's a detailed job description tailored for Palakkad: Job Title: Automobile Service Advisor Location: Palakkad, Kerala Responsibilities: Customer Interaction: Greet customers as they arrive at the service center and inquire about their vehicle issues. Listen attentively to customer concerns and document them accurately. Provide detailed explanations of repair options, estimated costs, and timeframes. Service Recommendations: Inspect vehicles and consult service records to identify necessary repairs or maintenance. Recommend appropriate services based on vehicle condition, manufacturer guidelines, and customer needs. Explain the benefits and importance of recommended services to customers. Appointment Scheduling: Coordinate service appointments based on technician availability and customer preferences. Ensure efficient scheduling to minimize customer wait times and maximize service center productivity. Customer Education: Educate customers on vehicle maintenance best practices and preventive measures. Provide information on warranty coverage, service plans, and special promotions. Communication with Technicians: Communicate customer concerns and service requests clearly to the service technicians. Collaborate with technicians to ensure accurate diagnosis and efficient repair processes. Quality Assurance: Conduct post-service inspections to verify that repairs meet quality standards. Address any customer concerns or complaints promptly and professionally. Administrative Tasks: Maintain accurate records of customer interactions, service histories, and transactions. Process service orders, invoices, and payments accurately using dealership software systems.