Customer Interaction: Greeting customers, listening to their concerns, and documenting their vehicle's symptoms or service needs accurately. Providing a friendly and professional point of contact for all customer inquiries and interactions. Vehicle Inspection and Assessment: Conducting initial inspections of vehicles to assess the scope of service or repairs needed. Consulting with customers to understand their concerns and verifying vehicle history and maintenance records as necessary. Service Recommendations: Advising customers on recommended services or repairs based on vehicle inspections, manufacturer recommendations, and customer concerns. Explaining the benefits and importance of recommended services and addressing any questions or concerns customers may have. Estimates and Quotations: Providing customers with accurate cost estimates and quotations for services or repairs, including parts, labor, and any additional fees. Ensuring transparency and clarity in pricing to help customers make informed decisions. Scheduling Appointments: Coordinating service appointments based on customer preferences, vehicle availability, and service department capacity. Managing the service schedule to optimize efficiency and minimize wait times for customers. Ordering Parts and Materials: Procuring necessary parts, components, and materials for vehicle repairs or maintenance. Ensuring timely delivery of parts and maintaining accurate inventory records to support efficient service operations. Communication with Technicians: Acting as a liaison between customers and automotive technicians, conveying customer concerns, service requests, and vehicle information accurately. Facilitating clear and effective communication to ensure that technicians have the necessary information to perform repairs effectively. Service Updates and Progress Reports: Providing customers with regular updates on the status of their vehicle's service or repairs, including any unexpected issues or delays that may arise. Keeping customers informed and engaged throughout the service process. Quality Assurance and Customer Satisfaction: Conducting quality checks on completed repairs or services to ensure that work meets quality standards and customer expectations. Following up with customers after service completion to ensure satisfaction and address any remaining concerns. Administrative Tasks: Completing administrative duties related to service documentation, invoicing, and payment processing. Maintaining accurate records of customer interactions, service history, and financial transactions.