Customer Interaction: Greet customers as they arrive at the service center, listen to their vehicle concerns, and provide professional guidance on maintenance and repair options available. Service Consultation: Conduct thorough inspections of vehicles, accurately assess their condition, and recommend appropriate services or repairs based on manufacturer guidelines and customer requirements. Quoting and Pricing: Provide transparent and detailed cost estimates for recommended services, ensuring customers understand the breakdown of charges and offering alternatives when applicable. Appointment Scheduling: Efficiently manage service appointments, ensuring optimal allocation of resources to meet customer needs while adhering to service center capacity and timelines. Technical Liaison: Serve as a liaison between customers and the service technicians, conveying relevant vehicle information and customer concerns to facilitate accurate diagnosis and resolution of issues. Upselling and Cross-Selling: Identify opportunities to upsell additional services or products that align with customers' vehicle maintenance needs and enhance their driving experience. Quality Assurance: Verify completed work meets quality standards and conduct final inspections to ensure customer satisfaction before vehicle delivery. Documentation: Maintain accurate records of customer interactions, service recommendations, work orders, and invoicing information using the designated systems or software. Customer Education: Educate customers on proper vehicle maintenance practices, preventive care measures, and warranty coverage to promote long-term vehicle health and customer loyalty. Conflict Resolution: Address customer complaints or concerns promptly and professionally, striving to resolve issues to their satisfaction while upholding the service center's reputation.