Customer Interaction: Greeting customers and discussing their vehicle concerns or service needs. Listening attentively to customer descriptions of vehicle issues and asking probing questions to gather detailed information. Service Recommendations: Inspecting vehicles and identifying necessary repairs or maintenance based on customer concerns and manufacturer recommendations. Recommending appropriate services and explaining their importance, benefits, and associated costs to customers. Estimates and Quotations: Providing accurate cost estimates for repairs or services, including parts and labor. Explaining the breakdown of charges and ensuring transparency in pricing to maintain customer trust. Appointment Scheduling: Coordinating service appointments based on customer availability and service department capacity. Managing service bay schedules to optimize workflow and minimize customer wait times. Technical Liaison: Communicating customer concerns and service requirements to automotive technicians and ensuring clear understanding of work to be performed. Acting as a point of contact between customers and technicians to provide updates on service progress and address any additional findings during inspections. Customer Education: Educating customers on vehicle maintenance schedules, recommended services, and the importance of regular inspections. Offering tips for optimizing vehicle performance, fuel efficiency, and longevity through proper maintenance practices. Documentation and Follow-Up: Documenting service requests, customer interactions, vehicle inspections, and service recommendations in service management systems. Following up with customers after service completion to ensure satisfaction, address any concerns, and discuss future service needs. Sales and Upselling: Identifying opportunities for upselling additional services, accessories, or preventive maintenance packages based on vehicle condition and customer preferences. Promoting service specials, discounts, or manufacturer promotions to enhance customer value and loyalty.