Customer Interaction: Greet customers warmly and courteously, listen to their concerns, and gather information about their vehicle's symptoms, maintenance history, and service needs. Vehicle Inspection: Conduct initial vehicle inspections or diagnostic tests to identify issues, assess the condition of components, and recommend appropriate repair or maintenance services based on manufacturer recommendations and customer requirements. Service Recommendations: Provide clear and detailed explanations of recommended services, repairs, or maintenance procedures to customers, including cost estimates, timelines, and warranty coverage, and answer any questions or concerns they may have. Appointment Scheduling: Schedule service appointments for customers based on availability, urgency, and service requirements, and coordinate with service technicians and parts department to ensure timely completion of work. Work Order Management: Prepare accurate and detailed work orders or service orders for each customer visit, including descriptions of services requested, parts needed, labor hours required, and estimated costs, and obtain customer authorization before proceeding with work. Parts Ordering: Identify and order necessary parts, components, or materials for vehicle repairs or maintenance services, and coordinate with parts department or suppliers to ensure timely delivery and availability of required parts. Customer Communication: Keep customers informed about the status of their vehicle's repairs or service work, provide regular updates on progress, delays, or additional recommendations, and obtain approval for any changes or additional services as needed. Quality Assurance: Perform quality checks on completed work to ensure that repairs or services meet industry standards, manufacturer specifications, and customer expectations, and address any concerns or issues promptly to achieve customer satisfaction. Documentation: Maintain accurate and organized records of customer interactions, service history, work orders, invoices, and warranty information using computerized systems or customer management software. Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional products or services such as preventive maintenance packages, extended warranties, or accessories to enhance customer satisfaction and increase revenue. Customer Follow-Up: Follow up with customers after service appointments to ensure their satisfaction, address any remaining concerns or questions, and encourage feedback to improve service quality and customer experience. Training and Development: Stay updated on automotive technology, service procedures, and manufacturer specifications through training programs, workshops, and self-study to enhance your knowledge and skills as a service advisor.