Customer Service: Provide exceptional customer service by greeting customers, listening to their concerns, and understanding their vehicle maintenance or repair needs. Build rapport with customers and establish trust and confidence in the service department's capabilities. Service Consultation: Consult with customers to understand their vehicle's service history, symptoms, and maintenance requirements. Perform vehicle inspections and diagnostics to identify necessary repairs or maintenance services. Service Recommendations: Recommend appropriate repair and maintenance services based on manufacturer guidelines, vehicle condition, and customer preferences. Provide clear explanations of recommended services, including benefits, costs, and timeframes. Estimates and Quotations: Prepare accurate cost estimates and service quotations for customers, including parts, labor, and additional charges. Obtain customer approval for services and obtain necessary authorization for repairs. Work Order Management: Create and manage work orders for vehicle repairs and maintenance services. Coordinate scheduling with service technicians and ensure timely completion of work orders to meet customer expectations. Parts Ordering and Inventory Management: Order necessary parts and materials for vehicle repairs and maintenance. Monitor parts inventory levels, track orders, and coordinate with parts suppliers to ensure availability and timely delivery. Communication and Follow-Up: Maintain ongoing communication with customers throughout the service process, providing updates on the status of repairs, estimated completion times, and any additional service recommendations. Follow up with customers after service completion to ensure satisfaction and address any concerns. Upselling and Revenue Generation: Identify opportunities to upsell additional services, maintenance packages, or accessories to customers based on their vehicle's needs and manufacturer recommendations. Maximize revenue for the service department while delivering value to customers. Technical Knowledge: Possess a solid understanding of automotive systems, components, and repair procedures. Stay informed about new vehicle technologies, service bulletins, and manufacturer recalls to provide accurate information and recommendations to customers. Problem-Solving Skills: Demonstrate strong problem-solving skills to address customer concerns, resolve service issues, and find solutions to technical challenges. Handle customer complaints or disputes professionally and effectively. Computer Skills: Use automotive service software systems to create work orders, generate estimates, track service history, and manage customer information. Proficiency in computer applications and software tools is essential for efficient service management. Sales and Negotiation Skills: Apply sales and negotiation techniques to persuade customers to authorize recommended services and upgrades. Handle objections, negotiate pricing, and close service transactions to achieve sales targets and departmental goals.