Customer Interaction: You greet customers in person, over the phone, or via email, and assist them in scheduling service appointments, discussing service needs, and providing information about available services, pricing, and service timelines. Service Consultation: You conduct thorough consultations with customers to understand their vehicle concerns, symptoms, and maintenance history. You listen to their descriptions of issues, ask clarifying questions, and gather relevant information to accurately assess service needs. Vehicle Inspection: You perform initial vehicle inspections or review service records to identify maintenance requirements, diagnose mechanical or electrical issues, and recommend appropriate service solutions or repairs. Service Recommendations: Based on your assessment of the vehicle's condition and customer concerns, you provide recommendations for service or repair options, prioritizing urgent needs and advising on preventive maintenance to ensure vehicle safety and reliability. Estimates and Quotations: You prepare service estimates and quotations for customers, detailing the scope of work, parts and labor costs, and service timelines. You explain pricing and payment options, address any questions or concerns, and obtain customer approval before proceeding with service. Parts and Inventory Management: You collaborate with parts departments to identify and source necessary parts and components for service or repair jobs. You ensure that parts are available, ordered, and delivered in a timely manner to minimize service delays. Work Order Coordination: You create and manage work orders for service jobs, documenting service requests, customer preferences, and technician instructions. You communicate service requirements to technicians, monitor job progress, and ensure that work is completed efficiently and accurately. Customer Communication: Throughout the service process, you maintain regular communication with customers, providing updates on service progress, informing them of any additional service recommendations or findings, and addressing any questions or concerns they may have. Upselling and Customer Education: You identify opportunities to upsell additional services, maintenance packages, or accessories that may benefit customers based on their vehicle's needs and usage. You educate customers about the importance of regular maintenance and service to prolong vehicle life and prevent costly repairs. Customer Satisfaction: Your ultimate goal is to ensure customer satisfaction by delivering exceptional service experiences. You follow up with customers after service completion to confirm satisfaction, address any remaining issues, and solicit feedback to identify areas for improvement.