Customer Interaction: Service advisors greet customers, listen to their concerns, and gather information about their vehicle's maintenance history, symptoms, and service needs. They establish rapport with customers, address their questions and concerns, and provide personalized assistance to meet their service requirements. Appointment Scheduling: Service advisors schedule service appointments for customers based on availability, service requirements, and customer preferences. They coordinate with service technicians to ensure timely completion of scheduled appointments and efficient utilization of service bays. Vehicle Inspection and Assessment: Service advisors perform initial vehicle inspections or review inspection reports provided by technicians to identify maintenance or repair needs. They communicate findings to customers, explain recommended services, and provide cost estimates for approval before proceeding with repairs. Service Recommendations: Based on vehicle inspections, maintenance schedules, and customer input, service advisors recommend appropriate services or repairs to address identified issues and maintain vehicle performance, safety, and reliability. They prioritize recommended services based on urgency and customer preferences. Estimates and Quotations: Service advisors prepare detailed service estimates or quotations for customers, outlining the scope of work, parts and labor costs, and expected completion times. They explain pricing breakdowns, warranty coverage, and payment options to help customers make informed decisions. Parts Ordering and Inventory Management: Service advisors coordinate with parts departments or suppliers to order necessary replacement parts and components for scheduled services or repairs. They ensure timely availability of parts and maintain accurate inventory records to support efficient service operations. Work Order Management: Service advisors create work orders or service tickets detailing the agreed-upon services, parts, and labor needed for each customer's vehicle. They update work orders with technician notes, service progress, and additional recommendations as necessary to track service status and ensure transparency. Customer Communication: Throughout the service process, service advisors keep customers informed about the status of their vehicles, any additional repairs or adjustments needed, and estimated completion times. They communicate updates via phone calls, text messages, or email, providing clear and timely information to maintain customer satisfaction. Quality Assurance: Service advisors perform quality checks on completed service work to ensure that repairs are performed correctly, vehicles are properly serviced, and customer expectations are met. They address any concerns or issues raised by customers and facilitate resolution with service technicians or management as needed. Customer Education: Service advisors educate customers about recommended maintenance schedules, service intervals, and preventive care practices to help them understand the importance of regular vehicle maintenance and prolong the lifespan of their vehicles.