Customer Interaction: You greet customers, listen to their vehicle-related concerns, and provide assistance and advice on service options. You gather information about vehicle symptoms, maintenance history, and customer preferences to accurately assess service needs and recommend appropriate solutions. Service Recommendations: Based on customer concerns and vehicle inspections, you recommend service and repair options to address issues and maintain vehicle performance. You explain service recommendations, including necessary repairs, maintenance services, and associated costs, in a clear and understandable manner to customers. Appointment Scheduling: You schedule service appointments for customers, coordinating with service technicians and allocating appropriate time slots based on service requirements and technician availability. You manage appointment calendars, confirm appointment details with customers, and follow up on scheduled appointments to ensure timely service delivery. Estimates and Quotations: You provide customers with accurate cost estimates and quotations for service and repair work, including parts, labor, and any additional fees or charges. You explain pricing details, warranty coverage, and payment options to customers and obtain authorization for service work before proceeding. Parts Ordering: You coordinate the ordering and procurement of parts and materials required for vehicle repairs and maintenance. You communicate parts requirements to the parts department or suppliers, track parts availability and delivery schedules, and ensure that necessary parts are available for scheduled service appointments. Customer Communication: Throughout the service process, you keep customers informed about the status of their vehicle, including service progress, parts availability, and estimated completion times. You provide updates via phone calls, text messages, or email notifications, addressing any questions or concerns raised by customers promptly and professionally. Quality Assurance: You ensure that service work meets quality standards and customer expectations by conducting quality checks, inspecting completed repairs, and verifying that all service tasks have been completed satisfactorily. You address any issues or discrepancies identified during quality inspections and take corrective action as needed. Upselling and Cross-Selling: You identify opportunities to upsell or cross-sell additional service offerings, maintenance packages, or accessories to customers based on their vehicle needs and service history. You explain the benefits of recommended services and promotions, encouraging customers to enhance their vehicle maintenance and performance. Documentation and Record-Keeping: You maintain accurate records of customer interactions, service appointments, vehicle inspections, service recommendations, and repair work performed. You enter service-related information into computerized systems or service management software, ensuring data integrity and compliance with record-keeping requirements. Customer Satisfaction: Your primary goal is to ensure customer satisfaction by providing exceptional service, addressing customer concerns promptly, and resolving any issues or complaints effectively. You seek feedback from customers on their service experience, identify areas for improvement, and strive to exceed customer expectations in service delivery.