Customer Interaction: Greet customers in person, over the phone, or via email and assist them with scheduling service appointments, discussing vehicle issues, and providing information about available services. Vehicle Assessment: Listen to customers' descriptions of vehicle problems and concerns, and accurately document relevant details. Conduct preliminary assessments of vehicles to identify issues and recommend appropriate services or repairs. Service Recommendations: Consult with customers about recommended maintenance services, repairs, and replacement parts based on vehicle manufacturer guidelines, mileage, and inspection findings. Provide explanations and cost estimates for recommended services to help customers make informed decisions. Quoting and Invoicing: Prepare service quotes and estimates for customers, detailing the scope of work, parts and labor costs, and expected completion times. Coordinate with service technicians and parts department staff to ensure accurate pricing and availability of parts. Appointment Scheduling: Manage service appointment schedules to optimize technician workflow and accommodate customer preferences and availability. Coordinate with service technicians and other staff to ensure timely completion of scheduled services and repairs. Customer Communication: Keep customers informed about the status of their vehicles throughout the service process, including updates on repairs, parts availability, and estimated completion times. Communicate any unexpected delays or additional repair needs promptly and professionally. Upselling and Cross-Selling: Identify opportunities to upsell additional services, maintenance packages, or accessories based on customers' vehicle needs, manufacturer recommendations, and service history. Offer relevant promotions or discounts to incentivize customers to consider additional services. Quality Assurance: Conduct quality checks on completed services and repairs to ensure that work meets established standards and customer expectations. Address any discrepancies or concerns promptly and take corrective actions as needed. Customer Satisfaction: Follow up with customers after service appointments to ensure satisfaction with the quality of work performed and the overall service experience. Address any feedback or concerns raised by customers and take appropriate steps to resolve issues and maintain positive relationships. Documentation and Record Keeping: Maintain accurate records of customer interactions, service appointments, vehicle inspections, service recommendations, and repair orders. Ensure that all documentation is complete, organized, and compliant with regulatory requirements.