Customer Interaction: Serve as the primary point of contact for customers seeking automotive service or repairs. Greet customers, listen to their concerns, and assess their service needs in a courteous and professional manner. Service Recommendations: Consult with customers to understand their vehicle maintenance history, driving habits, and concerns. Provide recommendations for necessary services, repairs, and preventive maintenance based on manufacturer guidelines, vehicle condition, and customer preferences. Estimates and Quotations: Prepare detailed cost estimates and service quotations for customers, including parts, labor, and additional charges. Explain the scope of work, pricing breakdown, and expected completion time to ensure transparency and customer satisfaction. Appointment Scheduling: Coordinate service appointments and allocate available time slots based on customer preferences, service requirements, and workshop capacity. Manage service schedules efficiently to maximize workshop utilization and minimize wait times for customers. Work Order Processing: Create work orders and service tickets accurately, documenting customer information, vehicle details, service requests, and diagnostic findings. Input data into computer systems or service management software for tracking and reporting purposes. Technical Liaison: Communicate customer concerns, service requirements, and vehicle symptoms to automotive technicians effectively. Relay technician recommendations, diagnostic findings, and repair updates back to customers in a clear and understandable manner. Parts Procurement: Identify required parts, components, and materials for vehicle repairs or maintenance tasks. Coordinate with parts department or suppliers to ensure timely availability of necessary parts and accessories for service jobs. Quality Assurance: Perform quality checks on completed service work to verify that repairs meet customer expectations and quality standards. Address any discrepancies, rework, or customer complaints promptly to ensure satisfaction and resolution. Customer Education: Educate customers on recommended maintenance schedules, service intervals, and vehicle care best practices. Provide information on warranty coverage, service contracts, and additional service offerings to enhance customer awareness and satisfaction. Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional services, products, or accessories to customers based on their vehicle's needs, usage patterns, and budget considerations. Present value-added services or promotions to enhance customer experience and revenue generation. Documentation and Reporting: Maintain accurate records of customer interactions, service transactions, and vehicle service histories. Generate reports, logs, and documentation as required for internal tracking, audit purposes, or regulatory compliance. Customer Follow-Up: Follow up with customers after service appointments to ensure satisfaction, address any concerns or feedback, and encourage repeat business. Build long-term relationships with customers through proactive communication and excellent service delivery.