Customer Interaction: Greet customers and inquire about their vehicle service needs. Listen attentively to customer concerns, questions, and requests, and provide personalized assistance and recommendations. Service Consultation: Conduct thorough consultations with customers to understand their vehicle's maintenance history, current issues, and service requirements. Collect relevant information such as mileage, symptoms, and any recent repairs or modifications. Service Recommendations: Assess the condition of the vehicle and recommend appropriate maintenance services or repairs based on manufacturer guidelines, vehicle history, and customer preferences. Explain service recommendations clearly and provide estimates for cost and time required. Appointment Scheduling: Coordinate with the service department to schedule appointments for customers based on their availability and service requirements. Ensure efficient scheduling to minimize wait times and maximize service department productivity. Vehicle Check-in: Assist customers with the check-in process upon arrival at the service department. Obtain necessary paperwork, verify customer information, and record vehicle details such as VIN, mileage, and service history. Work Order Preparation: Generate work orders and service tickets accurately, documenting customer requests, service recommendations, and vehicle diagnostic findings. Ensure all relevant information is recorded for service technicians to reference. Customer Communication: Keep customers informed about the status of their vehicle during the service process. Provide updates on work progress, estimated completion times, and any additional repairs or services required. Upselling and Maintenance Plans: Recommend additional services, maintenance packages, or accessories based on vehicle condition, mileage, and manufacturer recommendations. Educate customers about the benefits of preventive maintenance and extended service plans. Quality Assurance: Conduct quality inspections of completed work to ensure that all service procedures were performed correctly and meet industry standards. Address any discrepancies or concerns before returning the vehicle to the customer. Customer Satisfaction: Follow up with customers after service completion to ensure satisfaction and address any remaining questions or concerns. Obtain feedback on the service experience and use it to improve customer service and department operations. Technical Knowledge: Maintain a strong understanding of automotive systems, components, and service procedures. Stay updated on new technologies, vehicle models, and manufacturer recalls or service bulletins. Administrative Tasks: Perform various administrative duties, such as filing paperwork, updating customer records, processing payments, and maintaining a tidy and organized work area.