Customer Interaction: Greet customers and listen to their concerns, questions, and service needs related to their vehicles. Establish rapport with customers and provide attentive, personalized service to ensure a positive customer experience. Vehicle Inspection and Assessment: Conduct preliminary inspections of vehicles to identify issues, diagnose problems, and determine the necessary repairs or maintenance services. Communicate findings to customers in a clear and understandable manner, offering recommendations and solutions based on their vehicle's condition and requirements. Service Recommendations: Provide accurate and detailed explanations of recommended services, repairs, and maintenance procedures to customers. Present service options, pricing estimates, and timelines, and assist customers in making informed decisions based on their budget, priorities, and vehicle needs. Appointment Scheduling: Schedule service appointments for customers based on their availability and service requirements. Coordinate with the service department to ensure efficient scheduling and allocation of resources to accommodate customer appointments. Service Consultation: Consult with customers to address any questions, concerns, or special requests they may have regarding their vehicles or the service process. Provide updates on service progress, notify customers of any delays or additional work needed, and ensure clear communication throughout the service experience. Customer Education: Educate customers on proper vehicle maintenance practices, recommended service intervals, and warranty coverage. Offer guidance on how to care for their vehicles to ensure optimal performance, longevity, and safety. Parts and Accessories: Recommend genuine OEM (original equipment manufacturer) parts and accessories to customers to maintain the quality, reliability, and warranty coverage of their vehicles. Coordinate parts ordering and availability with the parts department to fulfill customer needs promptly. Customer Follow-Up: Follow up with customers after service appointments to ensure satisfaction, address any concerns or feedback, and encourage repeat business. Build long-term relationships with customers by providing ongoing support and assistance with their vehicle service needs. Documentation and Recordkeeping: Maintain accurate records of customer interactions, service recommendations, work orders, and service history. Update customer profiles and vehicle records with relevant information to track service history and facilitate future service appointments. Team Collaboration: Collaborate with service technicians, parts personnel, and other team members to ensure seamless coordination and execution of service appointments. Communicate customer needs, service requirements, and special instructions effectively to support the service department's operations.