Customer Interaction: They are often the first point of contact for customers seeking automotive service. They greet customers, listen to their concerns, and gather information about their vehicle's issues. Vehicle Inspection: Service Advisors inspect vehicles to determine the necessary repairs or maintenance needed. They may take the vehicle for a test drive or use diagnostic equipment to identify problems. Service Recommendations: Based on their inspection and assessment, Service Advisors recommend specific services or repairs to customers. They explain the recommended work, including its urgency and potential impact on safety and performance. Cost Estimation: Service Advisors provide customers with estimates for the cost of repairs or maintenance. This includes labor costs, parts prices, and any additional fees. Scheduling: They coordinate service appointments based on customer preferences and the availability of technicians and equipment. They ensure that work is scheduled efficiently to minimize downtime for customers. Parts Ordering: If parts are needed for repairs, Service Advisors order them from suppliers or the dealership's parts department. They ensure that the correct parts are ordered and available when needed. Customer Communication: Throughout the service process, Service Advisors keep customers informed of the progress of their vehicle. They may provide updates on the status of repairs, any unexpected issues that arise, and when the vehicle will be ready for pickup. Upselling: While not always the case, some Service Advisors may be responsible for upselling additional services or maintenance items to customers. This could include recommending preventive maintenance, such as fluid changes or tire rotations, or additional repairs that could enhance the vehicle's performance or longevity. Documentation: Service Advisors maintain accurate records of all service and repair work performed on each vehicle. This includes documenting the customer's concerns, the technician's findings, the services performed, and any parts replaced. Customer Satisfaction: Ultimately, Service Advisors strive to ensure that customers are satisfied with the service they receive. They address any concerns or complaints that arise and work to resolve them in a professional and timely manner.