Preparing accurate cost estimates for body work and repairs. Scheduling appointments and managing repair timelines. Ensuring customer satisfaction through follow-up after completion of services. Keeping records of repair orders, invoices, and customer interactions. The Body shop Advisor acts as a link between the customer and the workshop and will keep all parties including insurance companies up to date with the progress of the repairs process. As the job title suggests, Body shop Advisors are based within a Body shop also known as an Accident Repair Centre.