Airport Customer Support Job in Kannur

Kannur, Kerala Full Time Date: 03 June 2024

Job description

Information Desk Assistance: Staffing information desks or help centers within the airport to assist passengers with inquiries, directions, flight information, and general assistance. Check-In Assistance: Assisting passengers with the check-in process, including printing boarding passes, tagging luggage, and providing information about baggage allowances and restrictions. Security Screening Support: Guiding passengers through security screening procedures, answering questions about security protocols, and assisting with the preparation of carry-on items for inspection. Gate Assistance: Providing assistance and information to passengers at boarding gates, including boarding announcements, gate changes, and assistance with pre-boarding procedures. Special Assistance: Providing support to passengers with special needs or disabilities, including wheelchair assistance, escorting passengers to and from gates, and coordinating assistance services as needed. Lost and Found Services: Assisting passengers in locating lost items or reporting lost luggage, coordinating with airport authorities and airlines to facilitate the retrieval process. Flight Information Updates: Keeping passengers informed about flight status updates, delays, cancellations, and gate changes, and assisting with rebooking or alternative travel arrangements as necessary. Amenities and Facilities: Providing information about airport amenities, facilities, and services such as lounges, restrooms, dining options, and shopping areas. Transportation Assistance: Providing information and assistance regarding ground transportation options to and from the airport, including taxis, shuttles, rental cars, and public transportation. Customer Complaint Resolution: Addressing passenger complaints or concerns in a professional and courteous manner, escalating issues to appropriate authorities or departments for resolution as needed. Language Support: Offering language assistance to passengers who may require translation or interpretation services, ensuring effective communication and understanding. Emergency Response: Providing assistance and support during emergency situations or incidents at the airport, including evacuation procedures, medical emergencies, and security incidents.