Flight Booking: Assist customers in finding and booking suitable flights based on their travel preferences, including destination, date, time, and budget. Providing Information: Provide customers with information about flight options, including routes, airlines, fares, and available amenities such as seating options, meal preferences, and baggage allowances. Reservation Management: Manage flight reservations and ticketing processes, including issuing tickets, making changes to bookings, and processing cancellations and refunds as needed. Customer Service: Provide excellent customer service by addressing customer inquiries, concerns, and requests promptly and professionally, both in person and over the phone or email. Payment Processing: Handle payment transactions for flight bookings, including accepting various forms of payment such as credit cards, debit cards, cash, or online payment methods. Documentation and Record-Keeping: Maintain accurate records of flight bookings, payments, and customer information in reservation systems and databases. Knowledge of Travel Regulations: Stay informed about travel regulations, visa requirements, entry restrictions, and other relevant information to provide accurate guidance to customers. Promotions and Offers: Inform customers about special promotions, discounts, and package deals offered by airlines or travel agencies to help them make informed decisions and maximize savings. Problem Resolution: Assist customers in resolving any issues or challenges they may encounter before, during, or after their travel, including flight delays, cancellations, or missed connections. Coordination with Airlines: Coordinate with airlines, travel agencies, and other travel service providers to ensure smooth and efficient processing of flight bookings and related services. Up-selling and Cross-selling: Recommend additional services such as travel insurance, hotel accommodations, car rentals, or tour packages to enhance the customer's travel experience and increase revenue. Stay Updated with Industry Trends: Keep abreast of developments in the airline industry, including new routes, airline alliances, fare structures, and technology advancements, to provide up-to-date information to customers. Compliance with Policies and Regulations: Ensure compliance with company policies, industry regulations, and legal requirements related to flight bookings, payment processing, and customer data privacy. Team Collaboration: Collaborate with colleagues in sales, customer service, and other departments to ensure a seamless and positive experience for customers throughout the booking process. Continuous Improvement: Seek opportunities for process improvements, efficiency gains, and service enhancements to optimize the overall customer experience and achieve business objectives.